Helpline
The Taff Valley Practice is a large five-site practice. Its Vision system is hosted on the Welsh Enterprise System (WES), a managed service dedicated to nearly one hundred Welsh Vision practices.
High quality support
Teresa Bressington stresses the importance of a high quality support service, “Vision has proved to be user friendly, and easily accepted and managed by both our clinical and administrative staff. However, we have a complex centrally hosted system running across five sites. Knowing that we have prompt and efficient backup from the INPS helpline team gives us great confidence in the availability of our Vision system.”
A fruitful relationship
“We have a good relationship with INPS. When problems occur we always receive excellent support from the helpline team, who are helpful and endeavour to resolve our issues with courtesy and urgency.”
Teresa Bressington is the Practice Business Manager at the Taff Valley Practice, Rhydyfelin
March 2008
Testimonials
- Dr. Adam Bajkowski - Better Patient Care
- Barbara Graham - Moving to Vision
- Beverley Goldsworthy - The Vision Community
- Dr. Jaidev Kainth - Living with Vision
- Fiona O'Malley - Flexibility
- Jenny Bodie - Moving to Vision
- Julie Cheetham - Using Vision
- Julie Stokes - Moving to Vision
- Karen Deans - System Reliability
- Keith Fraser - Ongoing Improvement
- Louise Clemens - Customer Care
- Lynne Nightingale - PBC
- Norma McQuitty - Using Vision
- Pat Evans - Guidelines
- Dr. Phil Koczan - Hosting
- Port Ellen Practice - Saving Time
- Stef Byrom - Quality Care
- Suzanne Evans - Training
- Teresa Bressington - Helpline
- Timothy Brown - The IT Manager