Vision Patient Care Messaging

Vision Patient Care Messaging gives Vision users the ability to communicate with their patients quickly and cheaply, by sending SMS (text messages) to their mobile phone.

More than appointment reminders

Although Vision Patient Care Messaging can help to reduce DNAs by reminding patients about their appointments, it can also improve communications with patients and encourage patients to make better use of their practice.

Text messaging is highly personalised and allows practices to target and contact hundreds of patients within minutes. This is particularly useful to tell patients about health promotion campaigns like smoking cessation services, or to quickly contact patients that may be at risk from illness, such as a measles epidemic. Patients can respond by text with replies automatically forwarded to a specified email address.

The Highlights

• Create and send text messages to individuals and groups of patients for QOF health promotion campaigns
• Send automated appointment reminders to patients, helping to reduce the number of missed appointments
• Reply texts from patients are automatically directed to the relevant practice staff via email
• Record Read codes on patient medical records when a text message has been sent or received
• Vision Patient Care Messaging is a secure solution and the only text messaging service hosted within the NHSnet

The Benefits

• Fewer missed appointments
• Build relationships with your patients using text messaging as a trusted form of communication
• Creating and running QOF Health promotion campaigns takes minutes
• Reduced workload - time savings for admin staff (no need to stuff hundreds of envelopes for contacting patients to clinics)
• Massive reduction in postage and stationery costs

The Results

• Sustained reduction in missed appointments as volume of mobile numbers collected increases
• Response rates from text message campaigns are up to six times more effective than traditional communication methods
• High patient satisfaction, patients view the service as a means of enhancing patient care and positively respond to health promotion campaigns

Who can you expect to reach?

• 82% of the adult UK population use a mobile phone
• Surgeries may start off with 20-30% of patient mobile numbers, however, this penetration grows rapidly once surgeries start to use Vision Patient Care Messaging and offer this service
• Vision Patient Care Messaging has been used to engage with ‘hard-to-reach’ patients, including the young and socially excluded patients
• The multi-lingual functionality allows for patients from minority groups to be contacted in languages other than English

 Messaging Applications

• Smoking cessation support and information
• Childhood immunisation reminder
• Periodic review reminder
• Flu-jab clinic invitation
• Customise your own message

Downloads

The following PDF documents provide detailed information about Vision Patient Care Messaging:

Vision Patient Care Messaging overview

Vision Partient Care Messaging features

Vision Patient Care Messaging myth busting

Testimonials from GPs using Vision Patient Care Messaging

Media coverage for improving access with Vision Patient Care Messaging

Want to know more?

If you are interested in finding out more about Vision Patient Care Messaging, ask your INPS Account Manager for a demonstration or contact our sales team today!