Welcome to the Vision Helpline
Vision Online Support Request
Submit a query directly with the Helpline by clicking here.
Track the progress of your calls with the Vision Helpline Portal
The Vision helpline portal gives practices and PCTs web-based access to their call logging system. Tracking the progress of calls and quickly filtering details and history is simple, and you can even add notes for our helpline team. All you need is your unique login.
Please click here for more information
View the status of the National Services
Get the latest status of services provided in England by Connecting for Health under the National Programme for IT. If you are experiencing problems with applications that require access to the Spine, please check here before contacting the INPS Helpline.
Keeping you Happy
At INPS customer satisfaction is our main priority. If you’re not satisfied with our service it is extremely important to us that you let us know so we can do something about it.
Click here for the Vision Helpline escalation process for service issues.
Stay up-to-date with the Helpline Support Bulletin
Occasionally, Helpline may wish to provide you with service updates, information on forthcoming DLM releases/ product enhancements and important information concerning Vision.
Useful Vision Helpline downloads
Click here to access the latest Helpline help sheets. These handy PDFs will guide you through regular housekeeping tasks on your system.
Get in touch
Click here for all the details you’ll need to contact the Vision Helpline.